A complete shift from the transactional encounters with standard health plan member services to high touch service experiences. Find providers, solve complex claims, have records transferred to a doctor, etc. The care coordinators make plan members the top priority.

The same team of Care Coordinators who handle all other functions also interact with your people’s medical providers.  Pre-certifications, etc., come from this cohesive group who use empathy and technology to improve the healthcare journey.

Plan members with a chronic condition are automatically assigned a nurse who works in tandem with their medical providers helping patients get better health outcomes.  Nurses are also available to help any patient who needs clinical support.

All the normal plan service functions-just done nicer and easier. Plan members can text and email the care coordinators.  There is no phone tree.  The entire Care Coordination team sits together in one pod.  No more transfers across departments or continents.